Play Smart with webet Responsible Gaming

At webet, responsible gaming is not an afterthought — it is a foundational principle built into everything we do. We believe that betting and casino gaming should be a source of entertainment, not stress or financial hardship. Our platform is designed to give every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar the confidence that their well-being comes first.

webet operates a dedicated responsible gaming programme that encompasses age verification, voluntary player controls, proactive monitoring, and access to professional support. We take our duty of care seriously and invest continuously in the tools and processes needed to uphold it. Every feature described on this page is available to all registered webet players at no cost and can be activated at any time by contacting our 24/7 support team.

We also monitor player behaviour on an ongoing basis. If our responsible gaming team identifies patterns that may indicate distress — such as significantly increased deposit frequency, rapidly escalating bet sizes, or repeated attempts to reverse a self-exclusion request — we will reach out proactively. Our goal is always to protect the player first and foremost.

When you register a webet account, you confirm that you are aged 18 or above. We take this declaration seriously and verify it through our Know Your Customer (KYC) process. All players are required to submit valid identity documentation — such as a National Identity Card (NID) or passport — before withdrawals are processed and in some cases before deposits above certain thresholds are accepted.

If we have any reason to suspect that an account holder may be under 18, we will immediately suspend the account and request identity verification. Any funds deposited by a minor will be returned (minus any winnings, which will be voided) and the account will be permanently closed. Attempting to register while under the age of 18 is a serious breach of webet's Terms & Conditions.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. We also strongly recommend keeping your webet login credentials private and never sharing your account password with anyone, including family members who may be under age.

Self-exclusion is one of the most powerful tools available to a player who feels that gambling has stopped being fun and started becoming a problem. webet offers voluntary self-exclusion options that allow you to restrict access to your account for a defined period or permanently. Once activated, a self-exclusion cannot be reversed until the chosen period has elapsed — this is a deliberate safeguard, not a limitation.

To request self-exclusion, simply contact our support team via email or WhatsApp. You do not need to provide a reason, and your request will be acted upon within one hour of verification. During the exclusion period, you will not be able to log in, deposit, place bets, or receive any promotional communications from webet.

webet will not send you any bonus offers, promotional emails, or re-engagement messages during your self-exclusion period. If you receive any such communication in error, please notify us immediately so we can correct our records. Circumventing a self-exclusion by registering a new account is a violation of our Terms & Conditions and will result in permanent banning and forfeiture of funds in the new account.

Setting a deposit limit is one of the most effective ways to keep your gambling affordable and enjoyable. webet allows you to define how much you are willing to deposit within a given time period. Once your limit is reached, the platform will not accept further deposits until the period resets. Limits can be set as daily, weekly, or monthly caps, and they can be reduced at any time with immediate effect.

Increasing a deposit limit requires a mandatory cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether the increase is genuinely what you want, rather than a reaction to a session of losses.

Extended, uninterrupted gambling sessions are one of the most common patterns associated with problem gambling. webet's time-out and session control features are designed to break the cycle of continuous play and encourage mindful engagement with the platform. These tools are available to all registered players free of charge.

Gambling becomes a problem when it stops being an enjoyable leisure activity and starts to interfere with your finances, relationships, mental health, or daily life. Problem gambling can develop gradually — it is not always obvious at first, even to the person affected. webet encourages all players to periodically reflect on their gambling behaviour using the indicators below.

If you recognise one or more of the following signs in yourself or someone you know, it may be time to use webet's self-exclusion tools or seek support from a professional organisation. There is no shame in asking for help — problem gambling is a recognised condition with effective treatments available.

If you feel that gambling is causing harm to yourself or to someone close to you, please do not wait. Help is available, and reaching out is the most important step you can take. webet's responsible gaming team is trained to listen without judgement and to guide you towards the right resources for your situation.

In addition to webet's own support channels, we encourage players to engage with professional counselling and support organisations. Talking to a qualified counsellor — whether in person, by phone, or online — can provide a level of support that goes beyond what a gaming platform can offer.

The vast majority of webet players enjoy sports betting and casino gaming as a form of entertainment without experiencing any harm. Following the practical guidelines below will help keep your gambling experience positive, affordable, and in perspective.

• Set a budget before you start: Decide how much you are comfortable spending before each session and treat that amount as your entertainment cost — not as an investment or a way to make money.
• Never gamble with borrowed money: Only ever use funds that you can genuinely afford to lose. Do not use credit cards, loans, or money borrowed from family members to fund gambling activity.
• Understand that the house has an edge: All casino games and sports betting markets are designed to generate a long-term return for the operator. Winning is always possible, but it is never guaranteed. Play for enjoyment, not to profit.
• Take regular breaks: Step away from the screen at least once per hour. Use webet's reality check reminders and session limits to build natural breaks into your play.
• Do not gamble when upset or under pressure: Emotional states such as stress, anxiety, grief, or anger impair decision-making and increase the risk of chasing losses. If you are not in a calm, clear-headed state, log out and return another time.
• Balance gambling with other activities: A healthy relationship with gambling means it occupies a small, defined place in your life alongside family, work, social activities, and hobbies — not replacing them.
• Keep track of your time and money: Use webet's account history tools to review exactly how much time and money you have spent. Honest self-assessment is the foundation of responsible play.
• Never chase losses: Trying to win back money you have already lost is one of the most common paths to problem gambling. If you have reached your budget for the day, close the app and move on.