webet Frequently Asked Questions

Creating a webet account takes under three minutes. Visit webet.im, click the registration link, and fill in your username, password, email address, and mobile number. You must confirm that you are at least 18 years of age and agree to the Terms and Conditions before your account is activated. Once registered, you can log in immediately and make your first deposit via bKash, Nagad, or Rocket.

webet requires a valid government-issued photo ID to complete account verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit proof of address and, in some cases, a selfie holding your ID. Verification is required before your first withdrawal is processed and protects your account from unauthorised access.

If you forget your webet password, go to the login page and select the Forgot Password option. Enter the email address linked to your account and webet will send you a secure password reset link within a few minutes. If you no longer have access to that email, contact the webet support team at [email protected] with your registered username and they will verify your identity and assist you manually.

No. Each player is permitted to hold only one webet account. Opening duplicate accounts is a violation of webet's Terms and Conditions and may result in all accounts being suspended and any balances being voided. If you believe a duplicate account was created in error, contact support immediately so the issue can be resolved without penalty.

To permanently close your webet account, contact the support team at [email protected] and request account closure. Your identity will be verified, and any remaining balance will be returned to your registered withdrawal method before the account is closed. Permanent closure cannot be reversed. If your reason for closing is related to gambling concerns, webet's responsible gaming team can also offer self-exclusion as an alternative.

To deposit via bKash on webet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a webet bKash merchant number along with a reference code. Open your bKash app, choose Send Money or Payment, enter the provided number and reference, and confirm the transaction. Deposits via bKash are credited to your webet balance within a few minutes under normal conditions.

Nagad deposits on webet are typically credited within 5 to 15 minutes of the transaction being confirmed by Nagad. During peak hours or periods of high transaction volume, processing can occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact webet support with your Nagad transaction ID and the team will investigate and credit your account manually if necessary.

The minimum deposit amount on webet is ৳500. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers from institutions such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank. There is no maximum single deposit limit, though your payment provider may impose its own transaction caps which apply independently of webet's policy.

The minimum withdrawal amount on webet is ৳1,000. Withdrawals can be processed to bKash, Nagad, Rocket, Upay, or any major Bangladeshi bank account that is verified under your name. To initiate a withdrawal, log in, go to the Withdrawal section, select your preferred method, and enter the amount. Your account must be fully verified before any withdrawal is released.

Most webet withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during business hours (BST UTC+6). Bank transfer withdrawals typically take 1 to 3 working days depending on the receiving bank. First-time withdrawals may take slightly longer as the account verification check is completed. webet does not charge a withdrawal fee, though your bank or mobile money provider may apply their own charges.

webet does not charge any internal fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their standard transaction charges on their end. webet has no control over third-party provider fees, so it is worth checking your provider's current fee schedule before initiating a large transaction.

Yes. webet offers comprehensive betting markets for Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and all major international cricket series featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, over/under wickets, and live in-play betting. BPL coverage is particularly deep, with pre-match and in-play odds updated ball by ball.

Live in-play betting on webet allows you to place bets on a cricket match while it is actively in progress. Odds shift dynamically based on the current match situation — score, wickets fallen, run rate, and overs remaining. You can place bets on next ball outcome, current over runs, or match winner at any point during play. A stable internet connection is recommended to ensure your bets are placed before odds change.

webet hosts thousands of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic three-reel slots, modern video slots with bonus rounds, progressive jackpot games, and Megaways mechanics. Games are fully playable on desktop and mobile browsers without requiring a download. The slots section is updated regularly as new titles are released by webet's partner studios.

Yes. webet's full live casino offering — including live baccarat, live roulette, live blackjack, and live game shows from Evolution Gaming and Ezugi — is fully playable on Android and iOS mobile browsers without installing an app. The mobile interface is optimised for smaller screens and the live video stream quality adapts automatically to your connection speed to minimise interruptions.

Yes. All casino games on webet are supplied by certified third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently audited by internationally recognised testing laboratories. webet does not develop its own game software and therefore has no ability to alter game outcomes. The Return to Player (RTP) percentage for each slot is published by the game provider and accessible within the game's information panel.

webet offers a welcome bonus to new players upon making their first qualifying deposit. The exact bonus amount, match percentage, and eligible games are set out in the current promotional terms available on the webet promotions page. All welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Players should read the full bonus terms before claiming any offer.

A wagering requirement is the number of times you must bet the bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before withdrawal is unlocked. On webet, different game types contribute different percentages toward clearing a wagering requirement — slots typically contribute 100%, while live casino games may contribute less.

Yes. webet bonuses carry an expiry period, typically 7 to 30 days from the date of issue depending on the specific promotion. If the wagering requirement is not completed within the stated period, the bonus and any associated winnings will be removed from your account automatically. The expiry date and remaining wagering balance for active bonuses are visible in your webet account dashboard.

webet rewards regular players through an ongoing loyalty programme that provides cashback offers, reload bonuses, and access to exclusive promotions tied to major sporting events such as BPL season, IPL, Eid, and Pohela Boishakh. Higher-volume players receive personalised attention from a dedicated account manager. Full details of the current loyalty tiers and reward structure are available in the webet promotions section.

The welcome bonus on webet is a one-time offer available only on your first deposit. Reload bonuses and seasonal promotions — such as those running during the BPL, T20 World Cup, Eid, or Durga Puja — may be claimed by eligible players on a recurring basis subject to their individual terms. Attempting to claim a one-time bonus multiple times by opening duplicate accounts is a breach of webet's Terms and Conditions and will result in account suspension.

webet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform. Personal and financial information is stored on secure servers with restricted access. Payment processing partners — including bKash, Nagad, and Rocket — operate their own regulated security frameworks. webet also employs two-factor authentication options and regular security audits to safeguard player accounts.

To enable two-factor authentication (2FA) on webet, go to your account security settings after logging in. You can link your account to an authenticator app or receive a one-time code via SMS to your registered Bangladeshi mobile number each time you log in from a new device. Enabling 2FA significantly reduces the risk of unauthorised access even if your password is compromised, and webet strongly recommends activating it.

If you notice any login or transaction on your webet account that you did not authorise, contact the support team immediately at [email protected] or via WhatsApp at +880 1700 000 000. webet can freeze your account within minutes to prevent further activity while the incident is investigated. You should also change your password immediately and check whether your registered email account has been compromised, as that is a common entry point for account takeovers.

You must be at least 18 years of age to register and play on webet. This is a firm requirement with no exceptions. webet verifies player age as part of the KYC process, and any account found to belong to a person under 18 will be immediately closed with all deposits returned and winnings voided. If you are under 18, do not attempt to register.

webet offers voluntary self-exclusion for any player who feels gambling is no longer enjoyable or is causing harm. To activate self-exclusion, email [email protected] or message via WhatsApp with the subject Self-Exclusion Request and your preferred duration — options range from 24 hours up to permanent closure. Your account will be frozen within one hour, and all marketing communications will stop immediately. Self-exclusion is confidential and free.

Yes. webet allows players to set daily, weekly, or monthly deposit limits from within their account settings. Once a limit is applied it takes effect immediately and cannot be increased within a 48-hour cooling-off period — this protects against impulsive decisions during a losing session. Lowering a limit takes effect immediately. If you cannot find the deposit limit setting in your dashboard, contact support and the team will configure it for you directly.